GEAR-PLANETARY 2U9301 - Caterpillar

OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
Note: Data charges for remote flash may be claimed as a miscellaneous expense. If remote flashing the software, no travel time and mileage should be claimed.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE LATEST MACHINE AND MONITOR SOFTWARE
MODELS INVOLVED - CERTAIN 320, 320GC, AND 323 NGH EXCAVATORS
Dear Cat Product Owner:
A new version of machine/monitor software needs to be installed, to avoid potential malfunctions, on the products listed below. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 03Jul2018 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 03Jul2018 Service Letter
Rework Procedure
Best Practices for Flashing Software:
- Download and install the latest version of Cat ET before flash.
- Download software files over a wired Internet connection.
- Flash the monitor via Ethernet with CatET Winflash.
1. Flash the 570-7554 Machine Software and 562-7714 Machine/Slave Software using Cat ET. 570-7554 Machine Software is at Location 1 and 562-7714 Machine/Slave Software is at Location 2.
2. Flash the 569-9053 Monitor Software using CatET Winflash with Ethernet.
3. When software flashing has completed, wait 10 seconds and turn the key switch OFF.
4. Once DEF purge light (2) turns off, turn the disconnect switch OFF for 3-5 minutes. Battery disconnect switch (1) is located on the left side of the machine behind the rear access door. Refer to Image1.5.1.
Image1.5.1
5. Turn the disconnect switch ON.
6. Turn the key switch ON.
7. Go into monitor: "Setting Service ECM Summary" and verify that the software updated to the new part number.
8. Confirm EOU Features functionality:
a. Position the machine on level ground in a suitable location to perform machine operation.
b. Check that Assist, Grade, and E-Fence are all operational throughout the full range of the implement reach.
c. If necessary, perform relevant calibrations and/or bucket measure-up. Refer to M0082996, Special Instruction, "GRADE System Setup and Calibration Procedure for the 2D and 3D on Next Gen Hydraulic Excavators".
Note: If you encounter issues during flash process (Cat ET disconnected, machine loses power, etc.):
- Refer back to the best practices