GROMMET 3937220 - Caterpillar

PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
Repair the cracked boom. Refer to REHS4595, Special Instruction, "Procedures for the Repair of Cracks in Reach Booms", for the correct repair procedures for the type of crack. The special instruction details six different repair procedures, depending on the type of crack.
For affected machines with standard reach booms that fail with less than 5000 hours, a separate service letter, REBE5553, has been released for boom replacement. Do not weld repair booms with less than 5000 hours.
When claiming for repairs, refer to the Service Claim Allowances table for the correct claim allowances for the type of repair performed. The actual repair performed should be detailed in the claim story in the format that is shown in the example below.
Example: This is a claim story for a Type A and Type D crack repair with boom reinforcement.
Completed REHS4595, Special Instruction, "Procedures for the Repair of Cracks in Reach Booms", to repair cracks in the boom.
Claiming per the Service Letter guidelines for the following repairs:
R&I - 26 hours
Transportation of boom - $800
Repair for a type A crack - 20 hours and $2300 misc
Repair for a type D crack - 16 hours and $1800 misc
Installed Reinforcing Plates - 12 hours labor and $1300 misc
Total Repair = Labor Hours = 74 hours
Misc. = $5400
Transportation = $800
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-5000 hrs,
0-1 mo 0.0% 0.0% 0.0% 0.0% 100.0% 100.0%
5001-10000 hrs,
2-72 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
10001-12000 hrs,
73-84 mo 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%
This is a 26.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.