GUIDE 1232486 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Oct2014
PROBLEM
A specific population of trucks at Trakindo need to have the improved valve assembly for strut charging and valve cap assembly installed in order to meet customer quality expectations.
AFFECTED PRODUCT
Model Identification Number
775F DLS01326, 1328, 1331, 1334, 1337, 1360-1361, 1376, 1379, 1388, 1397-1398, 1400, 1402-1405, 1408, 1410, 1413, 1418, 1424, 1437, 1444, 1455-1463, 1467, 1475-1476, 1508, 1513-1516, 1524-1552
PARTS NEEDED
Qty
Part Number Description
4 1903850 CORE
4 3721181 VALVE AS
4 3809710 SEAL
4 3809711 CAP AS. - TETHER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Perform Service Magazine titled "An Improved Valve Assembly for Strut Charging and Valve Cap Assembly Is Now Available on Certain Off-Highway Trucks".
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-15000 hrs,
0-60 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 2.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.