HANDLE AS 8Y4401 - Caterpillar

Introduction
The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.Problem
Information Displays on certain M Series Medium Wheel Loaders may take over 30 minutes to flash.Solution
Caterpillar is aware of this problem, but a permanent repair has not been identified. As an interim action, download an .olf file in Cat ET. Have your Technical Communicator (TC) attach the file to a DSN request to be forwarded to Cat Electronics.Follow the below steps to download the file and submit to DSN request:
In Cat ET under "Help", select "Submit Customer Support Request" this will open up the "Customer Support Request Wizard".Note: This wizard will guide you through the process of selecting and sending the log files to the support team.
Select the appropriate .olf file then select the "Finish" button in the Customer Support Request Wizard. This will automatically attach .olf zip file to an e-mail. Save the .zip file to an easily accessible location. Attach this file to the DSN request.Note: Do not send separate e-mail to OIP Support.
Other options for accessing .olf file.
OLF File path: C:\ProgramData\Application Data\Offboard Information Products\Service Tool Logs\ zipped files or C:\ProgramData\Application Data\Offboard Information Products\Service Tool Logs\Zipped Log Files.Note: For 32-bit Windows operating system, the OLF file path is: C:\Documents and Settings\All Users\Application Data\Offboard Information Products\Service Tool Logs.