HEAD AS-CYL 2400771 - Caterpillar

Introduction
The article below gives instructions on how to submit a concern about Caterpillar Parts Pricing.Problem
Dealers may have difficulty lodging concerns about parts pricing and receiving feedback because the dealer did not provide the necessary information or lodged the concern to the incorrect department.Solution
If a dealer has a concern about the price of part(s), there is a review system.Please collect the following information:
Date:
Dealer Code:
Dealer Contact Person(s):
Phone Number and Fax Number:
Part Number in question:Reason for concern (Select from the following):
Price unreasonable compared to similar or opposite Caterpillar part(s). (List part numbers & prices)
Price of group or arrangement is appreciably greater. (List part numbers & prices)
Component piece part price is greater than that of group. (List part numbers & prices)
Significant price change in short time period. (List part numbers, prices, and date of last purchase)
Price unreasonable compared to a competitor's price for similar part. (List competitor and price)
Other (Specify)Send the information to one of the following:
Fax number: 309-636-5772
E-mail addresses: pagemb (M. Boyd Page ) for NACD, harmjl (James Harmon) for Subsidiaries, divedd (David DiVerde) is the supervisor
General E-mail address: Pricing_InquiriesNote: Please include as much information in the concern as possible, such as specific comparisons or competitive data. Vague concerns such as, " price is too high" are hard to address.Note: All complaints will be addressed if the necessary information is provided. Replies will be returned and prices will be adjusted if that decision is so determined.