HOSE 1935120 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31Jan2014 31Jul2014
PROBLEM
The 306-1862 Duct As needs to be reworked on certain 795F Off-Highway Trucks. The internal baffle in the existing Duct As can break loose and cause extensive damage to the electric drive cooling fan, as well as any other component down stream of the fan. Failures have been reported as early as 600 hours of operation with an average failure reporting time of about 6000 hours.
AFFECTED PRODUCT
Model Identification Number
795F AC ERM00255-00258, 260-264
PARTS NEEDED
Qty
Part Number Description
4 PLATE01 Dealer Fabricated Part
3 PLATE02 Dealer Fabricated Part
1 PLATE03 Dealer Fabricated Part
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to Special Instruction REHS6104 "Field Procedure to Improve Support in the Duct Assembly in the Air Cooling Duct Group on the 795F AC Off-Highway Truck".
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 8.0-hour job
This is an 8.0-hour job including the time required to fabricate the reinforcement plates. A maximum of $300.00 U.S. will be allowed for materials to fabricate the plates shown in the illustrations.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE 306-1862 DUCT AS ON CERTAIN 795F OFF-HIGHWAY TRUCKS
MODELS INVOLVED - 795F AC Off-Highway Trucks
Dear Cat Product Owner:
The 306-1862 Duct As needs to be reworked on the products listed below. The internal baffle in the existing Duct As can break loose and cause extensive damage to the electric drive cooling fan, as well as any other component down stream of the fan. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 29Mar2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Please refer the dealer to their Service Letter dated 23Jul2013 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 23Jul2013 Service Letter