HOSE AS 2120837 - Caterpillar

ACTION REQUIRED
Flash the PL300 Product Link ECM with 384-6463 Software at the earliest opportunity to prevent further over reporting.
Note: Always use the latest version of Caterpillar Electronic Technician for the best machine software support
1. Download the 384-6463 Software from SIS Web.
Note: Go to SIS Web to make sure that the new flash file part number is still the latest flash file part number. A newer flash file part number may be available.
2. Flash the 239-9954 or 285-1133 PL300 ECM with the 384-6463 Software. Refer to Special Instruction, REHS2365, or Testing and Adjusting, RENR7911 for appropriate procedures on flashing the software.
Note: Before using Communications Adapter 3 (CA3), make sure that the PC drivers and CA3 firmware have been updated. CA3 news, drivers, and firmware are available at https://dealer.cat.com/.
3. After flashing the new software, adjust the internal ProductLink clock to agree with the machine Service Meter Hours as indicated on the hour meter.
4. Flashing the PL300 will automatically cause a registration message and an administration message to be queued.
Please refer to the Warranty Bulletin in your subsidiary for instruction on how to file a claim against Machine Control and Guidance Products.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 1
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING SOFTWARE ON THE PRODUCT LINK PL300 MODULE on CERTAIN CATERPILLAR PRODUCTS
MODELS INVOLVED - CERTAIN CATERPILLAR PRODUCTS IDENTIFIED BY THE SERIAL NUMBERS LISTED BELOW
Dear Caterpillar Product Owner:
The PL300 Product Link ECM software needs to be updated on the products listed below. The existing software can possibly lead to the delay of presentation of diagnostics, machine hours, location and other parameters in VisionLink and Equipment Manager. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 15May2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 15May2012 Service Letter