HOSE AS 2191902 - Caterpillar

August 15, 2001
U-215
TA-5
TM-8
PIP/PSPdelivery information FINAL NOTIFICATION TO NORTHAMERICAN DEALERS ABOUT A CHANGE IN THE DELIVERY PROCESS OF SERVICE LETTERS
As you learned from the Service Letter SEBE7652or SEBE7653, Caterpillar launched an aggressive process and product improvementstrategy known as 6 Sigma. A 6 Sigma team (comprised of members from NACD,PSNA, Truck Department and Quality and Reliability) was sanctioned to addressthe delivery cycle time of Service Letters. They found that it is not uncommonfor it to take as long as 4 weeks to receive a Letter. The team, workingwith a select group of North American dealers, tested a proposed solutionto the cycle time issue. Their solution will utilize SIS Web to deliverService letters.Beginning September 2001, all Service Letterswill be delivered via SIS Web. An e-mail message indicating a Service Letterhas been released and is available on SIS Web will be sent to an e-mailaccount at your dealership. This e-mail will be forwarded automaticallyto you through your own internal e-mail system. A person within your dealershipeither has been, or will be, designated to maintain the distribution listwithin your dealership.Detailed in each notification will be the medianumber, the PIP/PSP number, and the Service Letter title including theaffected models. There will also be a link to SIS Web. If you are interestedin the particular Service Letter, simply click on the link to SIS Web.Once you have gone through Corporate Web Security, enter the media numberor PIP/PSP number to review the letter. If you are not interested in thecontents of the Letter, simply delete the email notification.If you have any questions relative to thisnew delivery mode of Service Letters, first contact your IS/Email coordinator.Or you can contact the Service Systems Support Center at (800)765-0999.A sample email notification is below:Earthmoving-------------|------------------Priority Product Improvement Program ServiceLetter PI30201 dated 07 Jul 2001 is available on SIS Web. Its media numberis SEBE7670.TitlePRODUCT IMPROVEMENT PROGRAM TO INSTALL A FUELBY-PASS IN THE RETURN LINE ON CERTAIN LEXION 450, 460, 465, AND 470 COMBINESIdentification Number Prefixes (effectivity)9TW: 470 AG COMBINE8YW: 450 AG COMBINE3HZ: 465 AG COMBINE9FW: 460 AG COMBINEAccessing the Service Letter on SIS Web1) Contact your dealer SIS Web coordinatorto request SIS access if you don't already have it.2) Make sure you have a valid Caterpillar WebSecurity account. Contact your dealer IT department for assistance.3) In an Internet web browser, enter the followingURL https://sis.cat.com4) Enter your login ID and password to accessSIS Web.5) Pick "Media Search" under the "Access Method"heading.6) Enter "sebe7670" in the box to the rightof "Media Number(s):" and click on the "Retrieve" button.7) Click on the title of the service letterin the third column named "Information available".How to UnsubscribeContact your dealer IT department's email contactperson to stop receiving these service letter notifications.