HOSE 3838892 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jul2018
PROBLEM
The existing rear crankshaft seal can fail on certain 980M, and 982M Wheel Loader. If the existing rear crankshaft seal fails it will leak engine oil and cause unplanned downtime.
AFFECTED PRODUCT
Model Identification Number
980M KRS01720, 1724-1748, 1750-1752
982M K1Y01012, 1014-1019
PARTS NEEDED
Qty
Part Number Description
1 2270838 SEAL GP-CSHAFT-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the rear crankshaft seal. Refer to the Disassembly and Assembly manual(s) for replacing the rear crankshaft seal.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-3000 hrs,
0-48 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 45.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.