HOSE 4998489 - Caterpillar

July 11, 2001
U-167
A-112
Priority PRODUCT IMPROVEMENT PROGRAMFOR CHECKING AND POSSIBLY REPLACING THE FRONT CRANKSHAFT SEAL ON CERTAING3300 ENGINES
1160 PI30209
This Program must be administered assoon as possible. When reporting the repair, use "PI30209" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30209" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
January 31, 2002 July 31, 2002PROBLEM
The front seal manufacturer installed a left handspiral seal when it should have been a right hand spiral seal. An oil leakmay result from having the incorrect seal installed. The date code of thedefective seal is "MENENU".AFFECTED PRODUCT
Model Identification NumberG3306 07Y8462-8479,8481-8482, 8485-8487, 8489, 8493
G3304 37Y4387-4390,4395-4410PARTS NEEDED
1 - 9Y9895 SealACTION REQUIRED
Locate the date code on the front seal.
G3304 - Remove the front pulley and find the datecode on cage of front seal.
G3306 - Remove the front pulley and damper andfind the date code on cage of front seal.
Check the date code.
If seal has date code of "MENENU" remove sealand replace with new.
If seal is other than "MENENU" do nothing andreplace damper and pulley.
NOTE: If in doubt, replace the seal.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification. SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 2 0 0 0 0
This is a 2.0- hour job. U.S. and Canadian Dealers Only - Eligibledealers may enter a Type 2 SIMS ReportPARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.
Attach. (1-Owner Notification)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY ? Check and Possibly Replace the FrontCrankshaft SealMODELS INVOLVED ? Certain G3300 EnginesDear Caterpillar Product Owner:Front Crankshaft Seals need to be checked andpossibly replaced on the products listed below. Due to an error at themanufacturer, a left hand spiral seal was installed instead of a righthand spiral seal. This will eventually lead to an oil leak at the frontseal. You will not be charged for the service performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated July 11, 2001 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)
Attached to July 11, 2001 Service Letter