HOUSING 1460209 - Caterpillar

Technical Support, Phone Numbers, and Problem Resolution
The following information should be used by Caterpillar dealer personnel in order to contact the Remanufactured Products Group.Questions that relate to the availability of remanufactured productsDealer information related to the following issues:
Availability of remanufactured parts
Order information for remanufactured partsContact the Morton Order Analyst that has been assigned to you at (800) 566-7782. Use menu option 1.Questions that relate to Reman Core OperationsDirect questions that relate to the following topics to Reman Core Operations:
Inspections
CMIS-2
Other procedural informationReman Core Operations can be reached at (800) 537-2928.Questions can also be sent to the following e-mail address:reman_core_operations
Each of the dealer analysts are assigned to specific regions. The analysts will answer all questions that are related to core issues. The analysts that are at this phone number provide support for North America and LACD only.Questions that are related to Reman Technical HelpFor help in identifying remanufactured part numbers, dealers should call the Reman Technical Help Line at (888) 88-REMAN. Prior to contacting the help desk, be sure that you have performed a thorough search of all of the normal resources. The Reman Technical Help Line should be contacted only after a thorough search has been performed.The following resources should be used in order to obtain remanufactured part numbers:
Service Information System (SIS)
Reman Technical Supplements
Reman Cross Reference Applications All of these resources can be accessed through the Reman Homepage that can be found on your Marketing Organizations web site.Questions can also be sent to the following e-mail address:Reman_Help
Questions that are related to warrantyPlease consult the appropriate warranty statement for your area. Warranty claims should be directed to Warranty Call Center at (800) 447-4986.