HOUSING 6N3132 - Caterpillar

November 6, 2002
(Revised February 2003)
U-290
A-201
AU-213
S-212
H-210
Priority PRODUCT IMPROVEMENT PROGRAM FOR INSTALLINGNEW SOFTWARE ON CERTAIN 797 OFF HIGHWAY TRUCKS
7620 PI30402
This Program must be administered assoon as possible. When reporting the repair, use "PI30402" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30402" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst. This Revised Service Letter replacesthe November 6, 2002 Service Letter. Changes have been made to the AffectedProduct.
COMPLETION DATE
TERMINATION DATE
May 31, 2003 November 30, 2003PROBLEM
New transmission software needs to be installedon certain 797 off highway trucks. The new software, 2271012 provides improvedclutch protection when multiple open latching solenoid events are encounteredand also provides improved diagnostics.AFFECTED PRODUCT
Model Identification Number
797 5YW195-277JSM1-203PARTS NEEDED
No parts needed.ACTION REQUIRED
Install 2271012 software into the transmissioncontrol using Winflash.
Perform sustain calibration on transmission.
Perform fill calibration on transmission.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 2.0 0 0 0 0
This is a 2.0- hour job. U.S. and Canadian Dealers Only - Eligibledealers may enter a Type 2 SIMS ReportPARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - PRODUCT IMPROVEMENT PROGRAM FORINSTALLING NEW SOFTWAREMODELS INVOLVED ? CERTAIN 797 OFF HIGHWAY TRUCKSDear Caterpillar Product Owner:New transmission software needs to be installedon the products listed below. The new software, 2271012 provides improvedclutch protection when multiple open latching solenoid events are encounteredand also provides improved diagnostics. You will not be charged for theservice performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated November 6, 2002 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)Attached to November 6, 2002 Service Letter