HOUSING AS 8E9311 - Caterpillar

REM02-41
Reman
October 2002 CORE MANAGEMENT INFORMATION SYSTEM (CMIS 2) MAJOR COMPONENT ATTRITION NOTIFICATION REPORT CMIS 2 has a Reporting feature to produce an Attrition Report for any entitlement that could be cancelled or attritioned. Specifically, this Reporting feature has been made available to produce a Major Component Attrition Notification Report. This Reporting feature is supposed to be used by all dealers to identify entitlements that will be cancelled or attritioned by Caterpillar based on the current Major Component Core Attrition Policy for your Marketing Organization. The reporting feature in CMIS 2 replaced the prior paper notification process. Dealers complained about the paper report since the data could be outdated by the time it was received from Caterpillar. For this reason, Caterpillar added this feature in CMIS 2 so that the information would be readily available and accurate at all times. It is the responsibility of all dealers to run this report on their own and to proactively manage these entitlements before they are attritioned. All dealers that have attended any CMIS 2 training class were informed of this policy and reporting feature. This IRM is being written to reemphasize and to document the process to avoid any misunderstanding. We encourage all dealers to use this CMIS 2 reporting feature. If you need assistance, feel free to contact the Reman Products Group for further directions or explanations as needed. As a reminder, the current Caterpillar? Major Component Core Attrition Policy is 180 days for NACD dealers, 210 days for LACD dealers, 240 days for APD dealers (Australian policy is 210 days), and 210 days for EAME dealers (240 days for CIS region). Core Management Please refer to the Caterpillar Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail. For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information). If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help Please follow the instructions on the next page to produce a Major Component Attrition Notification Report. Procedure: Follow the steps below to produce a Major Component Attrition Notification Report using CMIS 2. 1. Dealer should access their Marketing Organization Web Site like NACD Infocast, APD AsiaNet, CatAmericasNet, or EAME FlashNet.
2. Locate the Reman Web site
3. Access CMIS 2 on Reman Web Site
4. From the CMIS 2