HUB 2709436 - Caterpillar

ACTION REQUIRED
The technician must ensure all the Product Link, Radio, and machine software are the latest available software found on SIS Web. The technician will ensure the antenna and the wiring has no physical damage. Once all the software is updated and communication failure still exist, the technician can replace the system with a PL522 system using the parts contained in this letter.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-12000 hrs,
0-120 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 2.0-hour job for Group 1
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
0-18000 hrs,
0-120 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 2.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Rework Procedure
Before going to the machine:
1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed before going to the machine. This will include downloading software from SIS Web.
2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.
Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.
A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found on dealer.cat.com by going to https://dealer.cat.com/pl -> "Product Support" -> "Service Technician's Toolbox" -> "Current Product Link ECM Flash Files."
In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.
3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"
Update Procedure:
1. Before updating the software run a Product Status Report (PSR) and save the report for reference.
2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).
Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.
3. Update the software on the machine as called out in SIS Web.
4. Update the software on the PL300 and the PL121 as called out in https://dealer.cat.com/pl -> "Product Support" -> "Service Technician's Toolbox" -> "Current Product Link ECM Flash Files."
Note: To update the PL121, use Cat ET and select the product link ECM. Then, select Service and Submodule Programming.
Note: If the machine is equipped with