JOINT GP 2010450 - Caterpillar

December 11, 2002
U-321
A-223
AU-236
S-235
H-234
O-259
Priority PRODUCT IMPROVEMENT PROGRAM FOR INSTALLINGENGINE SOFTWARE ON CERTAIN D11R TRACK TYPE TRACTORS AND D11R CARRY DOZERS
7620 PI30429
This Program must be administered assoon as possible. When reporting the repair, use "PI30429" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30429" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
June 30, 2003 December 31, 2003PROBLEM
New software is available to reduce the soot generationon the 3508B engine in D11R and D11R Carry Dozers. The software includestiming modifications to reduce soot generation, which may decrease enginewear.AFFECTED PRODUCT
Model Identification Number
D11R 7PZ1-640
D11R Carry Dozer AAF1-197PARTS NEEDED
Qty
Part Number Description
1 2284535 SoftwareACTION REQUIRED
Power up the engine ECM. Connect the service toolto the engine. Check events and active diagnostic codes. Troubleshoot andcorrect any open diagnostics as appropriate. Replace previous softwarefile with new file, 2284535. This file is available on SIS Web. Performa Torque Converter Stall test. If engine speed is low or high, correctFLS/FTS setting using Cat ET and referencing the values for the specificengine in TMI.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 1.0 0 0 0 0
This is a 1.0-hour job. U.S. and Canadian Dealers Only - Eligibledealers may enter a Type 2 SIMS ReportPARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - PRODUCT IMPROVEMENT PROGRAM FORINSTALLING ENGINE SOFTWAREMODELS INVOLVED ? CERTAIN D11R TRACK TYPE TRACTORSAND D11R CARRY DOZERSDear Caterpillar Product Owner:New software is available to reduce the sootgeneration on the products listed below. The software includes timing modificationsto reduce soot generation, which may decrease engine wear. You will notbe charged for the service performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated December 11, 2002 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)Attached to December 11, 2002 Service Letter