KIT-GASKET-FS 2321841 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Dec2019
PROBLEM
The existing bearings can fail on certain 785G Off-Highway Trucks. If the existing bearing fails it can result in resultant damage to the radiator and other components.
AFFECTED PRODUCT
Model Identification Number
785G RTL00100-00103
PARTS NEEDED
Qty
Part Number Description
2 3332408 BEARING-BALL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Proactively replace the 333-2408 fan tensioner bearings every 3,000 hours. Refer to the Parts Disposition.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-4000 hrs,
0-18 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
4001-6000 hrs,
19-24 mo 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%
This is a 2.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
PARTS DISPOSITION
Hold the old bearings that were removed for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.