KIT-SEAL 2567093 - Caterpillar

PARTS NEEDED
Qty
Part Number Description
1 1925692 ARM-STEERING (Only if a crack part is found)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Inspect all machines to locate and document the Casting "NUMERALKOD" and Casting Serial Number of both the right hand and left hand 192-5692 Outer Steering Arm castings along with the corresponding Machine Serial Number for tracking purposes.
If a 192-5692 Outer Steering Arm casting is in service on a machine, visually inspect it for cracks. Use dye penetrants to confirm the presence of any suspected cracks. If a crack is confirmed remove the part from service immediately, refer to the machine Disassembly and Assembly manual for instructions.
If a 192-5692 Outer Steering Arm casting is in service on a machine and no cracks are present you may continue to use that part until the next Planned Component Replacement.
Report all 192-5692 Outer Steering Arm castings that are located using the reporting format provided to Decatur Off Highway Truck Product Support at 217-475-5795.
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OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
Note: 1.0 hour labor and no parts are allowed for inspections only. Claims for repeat inspections will NOT be allowed at this time.
Note: A maximum of 8.0 hours labor total can be applied for the replacement of a cracked part in service on a machine.
Note: Include the Casting "NUMERALKOD" and Casting Serial Number on all claims regardless of action taken.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTION OF THE OUTER STEERING ARMS ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS
MODELS INVOLVED - 797 and 797B Off-Highway Trucks
Dear Caterpillar Product Owner:
The outer steering arms need to be inspected on the products listed below. The existing outer steering arms can develop a crack and fail which can cause or may result in personal injury or death. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 29May2008 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 29May2008 Service Letter