KIT-FILTER 4828390 - Caterpillar

There are problems that could be reported with Product Link, but not caused by Product Link. The problem can be described as “The diagnostic information or events are not received at the office”. This Information Element contains steps used to determine the cause. Check for active Product Link diagnostic codes. Correct any diagnostic codes before proceeding. Visually inspect the following items:
PL121SR radio
VIMSTM 3G ECM
Antenna
CablesProduct Link depends on several communication links to transfer data from the machine to the office. The following procedures assume that these communication links are operating properly. The proper communication links are listed below:
The satellite network for VHF communications is operational in the geographic area of concern. The network is operational when messages can travel to the satellite and the messages can travel to the earth and Caterpillar®.
Product Link is correctly configured to communicate on the network for VHF communications.
The worldwide network of Cat® computers is passing messages to software of the Cat Equipmentmanager (EM).
The Cat Electronic Technician (Cat ET) service tool is configured properly and the software is functioning.The PL121SR radio or the PL300 module should not be replaced without verifying that these issues have been investigated. Contact your Cat technical communicator for aid in resolving these issues.Product Link can be configured to transmit diagnostics and events to the office. These transmissions are highly dependent on the Product Link configuration. The following troubleshooting steps assume that the position and the standard report are being received. Test Step 1. ACCESS THE PRODUCT LINK THROUGH THE CAT® ET SERVICE TOOL
Connect Cat ET to the machine.
Verify that the Product Link ECM is available. Expected Result:The Product Link ECM is available.Results:
OK - The Product Link ECM is available. Proceed to Test Step 2.
NOT OK - The Product Link ECM is not present in Cat ET.Repair: Verify that the Product Link wiring has been installed correctly. Check the wiring with a multimeter. If the Product Link ECM is not available, see the Systems Operation, Troubleshooting, Testing and Adjusting, "Electronic Service Tool Does Not Communicate with ECM" Section of this manual.STOPTest Step 2. VERIFY THAT THE PRODUCT LINK MODULE IS CONFIGURED PROPERLY
Go to the "Configuration" screen. See the Systems Operation, Troubleshooting, Testing and Adjusting, "Installation Parameters Configure" Section of this manual.
Verify that the "Warning Level 3 Report Configuration" is set to either "Immediate" or "Next Scheduled".
Verify that the "Warning Level 2 Report Configuration" is set to either "Immediate" or "Next Scheduled".
Verify that the "Warning Level 1 Report Configuration" is set to either "Immediate" or "Next Scheduled".
Verify that the "Diagnostic Report Configuration" is set to either "Immediate" or "Next Scheduled". Expected Result:All settings are correct.Results:
OK - The Product Link is configured correctly. Proceed to Test Step 3.
NOT OK - The Product Link is not configured correctly.Repair: Configure the Product Link again. See the Systems Operation, Troubleshooting, Testing and Adjusting, "Installation Parameters Configure" Section of this manual.STOPTest Step 3. CHECK FOR LOGGED EVENTS OR DIAGNOSTICS THAT MAY HAVE OCCURREDUse Cat ET to verify the existence of logged events or diagnostics on other