LINER 3967696 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31May2017
PROBLEM
The existing engine ECM software has been updated to provide a number of software improvements. These improvements are the following -
1. DEF quality detection strategy updates
2. DEF system data link diagnostic updates
3. Future proofing for NOx sensor hardware updates
4. Service test bug fixes
5. General diagnostic robustness improvements
6. Delayed engine shutdown 'Not installed' as the default setting
AFFECTED PRODUCT
Model Identification Number
M318F F8B00292-00296, 298-308, 310, 312-315, 317-325, 327-328, 334-337, 340-344, 347-355, 357-358, 360-366, 369, 371, 373, 375-379, 381-383, 385-387, 389, 391-392
M320F F2W00173-00177, 181-183, 185-189, 192-193, 200-203, 205-215, 218-225, 227-236
MH3022 FM200279, 282, 284
MH3024 FM400111
PARTS NEEDED
Qty
Part Number Description
1 4793989 ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Flash the engine ECM with the software or latest available in SIS Web.
For flash programming the engine ECM software, refer to Troubleshooting, "ECM Software - Install".
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-3000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.