LINK AS-TRACK 8E7962 - Caterpillar

Introduction
The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.Problem
Illustration 1 g06002337
(1) 416-0005 Window Wiper Motor Gp
(2) Broken shaftSIMS reports are being reported regarding broken shafts on front wiper motors.Most broken shafts happened due operator/customer negligence. Wiper arms are being placed in the forward down position resting on the man step platform in the front of the cab window during window cleaning or other cab window or wiper service. The wiper arm is not returned to the operating position before the machine is operated and articulated leading to shaft breakage.Solution
Table 1
Required Parts
Item Qty Part Number Description
1 1 416-0005 Window Wiper Motor Gp To be supportive to the operators/customers, Caterpillar recommends following these breakages and ask dealers to avoid any SIMS warranty entries in cases of operators/customers misuse.