MOTOR GP-GEROTOR 2745498 - Caterpillar

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OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 10.0-hour job for Group 1
If an inspection results in more than 30% loose bolts on the joint then it is recommended to replace all the bolts and washers of the joint. An additional 10.0 hours will be allowed for completing the repair and replacement of parts needed.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 43.0-hour job for Group 2
If an inspection results in more than 30% loose bolts on the joint then it is recommended to replace all the bolts and washers of the joint. An additional 10.0 hours will be allowed for completing repair and replacement of parts needed.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 3*******
100% 100% 0% 0% 0% 0%
This is a 10.0-hour job for Group 3
If an inspection results in more than 30% loose bolts on the joint then it is recommended to replace all the bolts and washers of the joint. An additional 10.0 hours will be allowed for completing repair and replacement of parts needed.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FINAL DRIVE TO AXLE HOUSING BOLTED JOINT
MODELS INVOLVED - CERTAIN 824H WHEEL DOZERS, 825H SOIL COMPACTORS, 836K LANDFILL COMPACTORS, 980K AND 988K WHEEL LOADERS
Dear Cat Product Owner:
The final drive to axle housting bolts need to be checked and possibly replaced on the products listed below. The existing bolts can be under tightened. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 24Sep2014 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 24Sep2014 Service Letter