NUT 2559648 - Caterpillar

July 23, 2003
(Revised September 2003)
U-191
TT-16
beforeor
after failure PRODUCT SUPPORT PROGRAM FOR OVERHAUL ONCERTAIN C-12 ON HIGHWAY TRUCKS
1239 PS41380
This Program can be administered eitherbefore or after failure. In either case the decision whether to apply theProgram is made by the dealer. When reporting the repair, use "PS41380"as the Part number and "7755" as the Group Number. If administered beforefailure, use "56" as the Warranty Claim Description Code and use "T" asthe SIMS Description Code. If administered after failure, use "96" as theWarranty Claim Description Code and use "Z" as the SIMS Description Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst. This Revised Service Letter replacesthe July 23, 2003 (Revised August 2003) Service Letter. Changes have beenmade to the Action Required.TERMINATION DATE
July 31, 2004PROBLEM
Certain C-12 on highway trucks may be eligiblefor additional discounts when performing the new Ultimate OPT Overhaulprogram.AFFECTED PRODUCT
Model Identification Number
C-12 9NS1-UpPARTS NEEDED
No parts needed.ACTION REQUIRED
ECM lifetime total mileage, and totaltime will be used for this program. Odometer mileage will NOT be acceptedas a total mileage value. This program may NOT be applied in conjuctionwith any other programs or warranty claims.
In order to file a claim under this program, dealersmust keep an ECM download of lifetime totals on file for the unit beingrepaired. The download will be used for total mileage, and total time verification.
Lifetime mileage, and total time must be notedin the claims story. Any claim missing this information will be denied.
When filing this claim, file charges under MISC,and use the following description code: SVCLTR. In addition, makesure to add in your story the following statement: "The MISC line is forPS41380"
SERVICE CLAIM ALLOWANCES
For Customers WITHOUT ESC coverage
Miles or hours (Whichevercomes first) 9NS Only Discount
0-400,000 miles0-10,000 hours $4,000.00
400,001-500,000 miles10,001-12,000 hours $3,000.00
500-001-600,000 miles12,001-14,000 hours $1,500.00
600,001-700,000 miles14,001-16,000 hours $500.00
For Customers who have ESC Coverage
Miles or hours (Whichevercomes first) 9NS Only Discount
0-400,000 miles0-10,000 hours $5,500.00
400,001-500,000 miles10,001-12,000 hours $4,500.00
500-001-600,000 miles12,001-14,000 hours $1,500.00
600,001-700,000 miles14,001-16,000 hours $500.00
*** OR ***
0-500,000 miles0-12,000 hours $1,500 Discount on Cylinder Pack replacementPARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.