PANEL 2051920 - Caterpillar

OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 1
This is a 1.0 hour inspection process.
$50.00 will be allowed to purchase the inspection tool.
An additional 5.0 hours will be allowed if repair is necessary.
$150.00 will be allowed to fabricate blocks if the dealer decides to make the blocks versus having the service engineering group send them two blocks.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 2
This is a 1.0 hour inspection process.
$50.00 will be allowed to purchase the inspection tool.
An additional 5.0 hours will be allowed if repair is necessary.
$150.00 will be allowed to fabricate blocks if the dealer decides to make the blocks versus having the service engineering group send them two blocks.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 3*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 3
This is a 1.0 hour inspection process.
$50.00 will be allowed to purchase the inspection tool.
An additional 8.0 hours will be allowed if repair is necessary.
$150.00 will be allowed to fabricate blocks if the dealer decides to make the blocks versus having the service engineering group send them two blocks.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POTENTIALLY REWORKING THE ENGINE MOUNT SUPPORT ON CERTAIN WHEEL DOZERS, SOIL COMPACTORS, AND LANDFILL COMPACTORS
MODELS INVOLVED - 824H Wheel Dozers, 825H Soil Compactors, and 826H Landfill Compactors
Dear Caterpillar Product Owner:
The bolt holes on the rear engine mount supports need to be inspected and potentially reworked on certain 824H Wheel Dozers, 825H Soil Compactors, and 826H Landfill Compactors. The existing mounting system can potentially come loose causing significant property damage to the machine. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 11Jul2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 11Jul2012 Service Letter