PIN 0947133 - Caterpillar

USA and Canada
When a problem arises concerning the operation, or the service of an engine, the problem will normally be managed by the dealer in your area.Your satisfaction is a primary concern to Caterpillar and to Caterpillar dealers. If you have a problem that has not been handled to your complete satisfaction, follow these steps:1. Discuss your problem with a manager from the dealership.2. If your problem cannot be resolved at the dealer level without additional assistance, use the phone number that is listed below to talk with a Field Service Coordinator: 1-800-447-4986The normal business hours are from 8:00 to 4:30 Monday through Friday Central Standard Time.3. If your needs have still not been met, submit the matter in writing to the following address: Caterpillar, Inc.
Manager, Customer Service, Engine Division
Mossville Bldg A
P.O. Box 600
Peoria, IL 61552-0600
Please keep in mind: probably, your problem will ultimately be solved at the dealership, using the dealership's facilities, equipment, and personnel. Therefore, follow the steps in sequence when a problem is experienced.Outside of the USA and of Canada
If a problem arises outside the USA and outside Canada, and if the problem cannot be resolved at the dealer level, consult the appropriate Caterpillar office.Australia and New Zealand
Caterpillar of Australia Ltd.
1 Caterpillar Drive
Private Mail Bag 4
Tullamarine, Victoria 3043
Australia
Phone: 03-9339-9333
Fax: 03-9335-3366
Brazil, Bolivia, and Paraguay
Caterpillar Americas Co.
Birmann II
Rua Aleandre Dumas, 1.711-9.0
Chac., Sto. Antonio
04717-004-Sao Paulo, SP
Phone: 55-11-5505-3388
Fax: 55-11-5505-1647
Central America and Caribbean
Caterpillar Americas Co.
15550 NW 59th Avenue
Miami Lakes, FL 33014
USA
Phone: 305-816-3306
Fax: 305-816-3307
China
Caterpillar China Ltd.
1 Pacific Place
88 Queensway, Level 8
G.P.O. Box 3069
Hong Kong
Phone: 852-2848-0333
Fax: 852-2848-0440
Ecuador, Colombia, Venezuela, Guyana, and Suriname
Caterpillar Americas Co.
15550 NW 59th Avenue
Miami Lakes, FL 33014
USA
Phone: 305-816-3306
Fax: 305-816-3307
Europe, Africa, and Middle East
Caterpillar Overseas S.A.
76 Route de Frontenex
P.O. Box 6000
1211 Geneva 6
Switzerland
Phone: 22-849-4444
Fax: 22-849-4544
Far East
Caterpillar Asia Pte. Ltd.
7 Tractor Road
Jurong, Singapore 627968
Republic of Singapore
Phone: 65-662-8333
Fax: 65-662-8302
Japan
Shin Caterpillar Mitsubishi Ltd.
3700, Tana, Sagamihara-shi
Kanagawa-ken, 229
Japan
Phone: Sagamihara 81-427-62-2112
Fax: 81-427-62-8542
Japan
Caterpillar Power Systems, Inc.
Japan Branch Sanno Grand Bldg.
2-14-2 Nagatacho
Chiyoda-ku, Tokyo, 100
Japan
Phone: 81-335-93-3237
Fax: 81-335-93-3238
Mexico
Grupo Financiero Caterpillar Mexico, S.A. de C.V.
Primer piso del Arco Oriente de Arco Bosques Corporativa,
Bosques del Alisos 45A
Bosques de Las Lomas
Mexico, D.F. 05120
Phone (from within Mexico): 915-258-1515
Fax (from within Mexico): 915-258-1530
Phone (from within USA): 011-525-258-1515
Fax (from within USA): 011-525-258-1530
Peru, Chile, Argentina, and Uruguay
Caterpillar Americas Co.
Edificio Centro Santa Maria
Av. Los Conquistadores 1700
Piso 14, Oficina A
Santiago, Chile
Phone: 011-562-231-0160
Fax: 011-562-231-0159