PIN-BUCKET 2322419 - Caterpillar

This Revised Service Letter replaces the 04Apr2018 Service Letter. Changes have been made to Problem and Action Required.
TERMINATION DATE
30Apr2020
PROBLEM
The existing transmission 2443114/">244-3114 or 258-8987 Modulating Valve Groups can fail on certain 793F Off-Highway Trucks. If one of the 2443114/">244-3114 or 258-8987 Modulating Valve Groups fail it can cause transmission hard shift events.
AFFECTED PRODUCT
Model Identification Number
793F SSP00114, 883, 889-891, 897, 901, 903, 908, 913, 916, 919-920, 922, 931, 951, 956, 960, 962
PARTS NEEDED
Qty
Part Number Description
1 2443114 VALVE GP-MDL -C
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the failed 2443114/">244-3114 or 258-8987 Modulating Valve Group with a new Modulating Valve Group PN 2443114/">244-3114. Refer to the Service Manual if/as necessary.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-18000 hrs,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 3.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
This service letter covers the replacement of one single valve. As truck has multiple valves, service letter can be claimed multiple times per serial number.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.