PIN AS 9C0093 - Caterpillar

TEBE7534-00
05Apr2018
U-203
O-183
Before/After
PRODUCT SUPPORT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES
1920 PS45844
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45844" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Apr2020
PROBLEM
The existing software when hard cold start occurs the engine idles at engine speeds of 350 to 600 rpm and causes torsional vibrations on certain C18 Industrial Engines. If the existing software is continued to be used this will cause hard cold start.
AFFECTED PRODUCT
Model Identification Number
C18 BDN02294, 2320, 2406, 2476, 2487-2488, 2490-2496, 2498, 2500-2501, 2503-2504, 2506-2515, 2517-2518, 2520-2522, 2524-2528, 2542-2544, 2546-2549, 2554, 2581, 2586, 2591-2592, 2596, 2619-2620, 2623
PARTS NEEDED
Qty
Part Number Description
1 5433425 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the service manual if/as necessary.
Update engine software to the software listed in the Parts Needed or latest available in SIS Web to improve engine starting strategy.