PISTON 2669383 - Caterpillar

This Program can only be administered after a failure occurs.The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51387" as the Part Numberand "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 09Nov2007 Service Letter. Changes have been made to Affected Population.
TERMINATION DATE
30Nov2009
PROBLEM
The existing 2809604/">280-9604 Tilt Lever can crack on certain 972H Wheel Loaders. If the 2809604/">280-9604 tilt lever fails, it will initiate a crack behind the F-pin.
AFFECTED PRODUCT
Model Identification Number
972H A7G00121-00819
WLA00001
PARTS NEEDED
Qty
Part Number Description
3 3B8489 FITTING
2 7K9220 SEAL-PIN
1 2809604 LEVER AS.
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the tilt lever and appropriate bearings. Refer to the Machine System Disassembly and Assembly Section of the service manual.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-4000 hrs,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 4.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.