PISTON & ROD GP 3687820 - Caterpillar

This Revised Service Letter replaces the 29Sep2016 (Revised 20Apr2017) Service Letter. Changes have been made to the Service Claim Allowances.
TERMINATION DATE
30Sep2018
PROBLEM
The existing high pressure fuel pump can fail on certain 3512E HD Petroleum Engines, and SPF743 Trailer Mounted Pumpers. If the existing high pressure fuel pump fails it can/will cause downtime and potentially more damage to the fuel system.
AFFECTED PRODUCT
Model Identification Number
3512 HD SK300102-00103, 107, 110
SPF743 MLX00101
PARTS NEEDED
Qty
Part Number Description
1 4843313 KIT-PUMP(FUEL)
1 4913756 PUMP GP-FUEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Once the high pressure fuel pump has operated for 1000 hours, replace the pump. Some engines will require more than 1 pump replacement based on engine hours accumulation rates.
Record the new and old pump serial number during replacement.
Follow Special Instruction, M0074642, "Installing the High-Pressure Fuel Pump on Certain 3512E Tier 4 Final Engines".
For the old fuel pump that was removed, refer to the Parts Disposition.
Include the new and old pump serial number in the claim.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-12000 hrs,
0-48 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 11.0-hour job
Include the new and old pump serial number in the claim.
PARTS DISPOSITION
For the old fuel pump that was removed, hold the fuel pump for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.