PLANETARY GP-TRANSMISSION 3669917 - Caterpillar

November 22, 2004
U-336
A-239
D-259
O-289
Beforeor
after failureParts stock action needed PRODUCT SUPPORT PROGRAM FOR REPLACINGTHE ROCK EJECTORS ON CERTAIN 777D OFF-HIGHWAY TRUCKS
7258 PS41692
This Program can be administered eitherbefore or after failure. In either case the decision whether to apply theProgram is made by the dealer. When reporting the repair, use "PS41692"as the Part number and "7755" as the Group Number. If administered beforefailure, use "56" as the Warranty Claim Description Code and use "T" asthe SIMS Description Code. If administered after failure, use "96" as theWarranty Claim Description Code and use "Z" as the SIMS Description Code. Although this Program is to be administeredas described above on the Affected Product, parts should be removed fromparts stock as soon as possible. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.TERMINATION DATE
November 30, 2005PROBLEM
The rock ejectors for the new rear cast wheeldesign may get caught in the tire lugs and bend on certain 777D Off-HighwayTrucks. A new design is available that is thicker, wider, and has a castball on the end of the bar to keep it from coming out from between thetires.AFFECTED PRODUCT
Model Identification Number
777D AGC1298-1569PARTS NEEDED
Quantity Part Number Description
2 2537490 EJECTOR AS.ACTION REQUIRED
***** Parts Stock *****Remove all 246-7346 Ejector As. from dealerparts stock.***** Affected Product *****Remove the two existing rock ejectors and installthe new 2537490 Rock Ejectors.SERVICE CLAIM ALLOWANCES
***** Parts Stock *****Submit one claim for all 246-7346 Ejector As.removed from dealer parts stock.***** Affected Product *****
Product smu/age whichevercomes first Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs Parts Labor Hrs Parts Labor Hrs
0-Up Hours0-12 Months 100% 2 0 0 0 0
This is a 2-hour job.PARTS DISPOSITION
***** Parts Stock *****Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.***** Affected Product *****Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.