PLATE-BACK 1276435 - Caterpillar

Initial Setup
The Caterpillar dealer administrator:
Log in to "Dealer Services Portal".
Illustration 1 g03823699
Select "My Worklist" tab. Refer to Illustration 1.
Search for the specific asset in the "Search" box, or select the "Number of Assets" link associated with the appropriate "Work List" queue reason.
After successfully finding and confirming proper customer ownership for the asset for which services are to be assigned, select the desired application. View the equipment in VisionLink or Product Link Web. Select the level of service the dealer or customer desires. For VisionLink, refer to "Cat Product Link Parts and Service Reference Guide" for available subscriptions. The level of service is the same for the dealer and customer in VisionLink. For Product Link Web, the service levels that are available are "Vitals", "Aide" (with or without "Rapid Reporting"), and "Advisor" (with or without "Rapid Reporting"). The dealer level of service can be set to a higher level of service than the customer in Product Link Web.
When assigning a level of service to an OEM:
Verify that the information is correct in the "Equipment Data" section and take note of the "Make Code" section.
In the "Dealer Services Portal", verify the "Asset Type" (which is an edit-able field on the yellow ribbon) is the same as the "Make Code" in the "Equipment Data" section.The "Make Code" and the "Asset Type" need to be the same. If the "Asset Type" is not the same, simply edit the "Asset Type" and then click the "Sync" button. Once the "Make Code" and the "Asset Type" are the same, the service level can be chosen. When the service level is chosen, the asset will show in the appropriate program, VisionLink, or Product Link Web.Note: When subscribing a satellite device, users are encouraged to ensure that the asset is keyed ON when the subscription is sent to ensure a quick implementation of the command.For further information on the Dealer Services Portal and its functions, refer to the "Dealer Services Portal" online help.