PLATE 1S0057 - Caterpillar

TEBE7780-00
14Jun2018
U-338
A-256
D-296
O-303
Before/After
PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN PETEROLEUM PRODUCTS
7606 7620 PS45914
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45914" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Dec2019
PROBLEM
The Product Link devices on certain assets used in the Petroleum business segment with non-current firmware contain bugs affecting data relating to product utilization and performance.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
3508C LLE00339
3512 49Y00691
3512B LDF00221
3512C LDJ00233
LLA00210, 220, 299, 2633, 2636, 3179, 4947, 4980, 5084, 5095, 5145
R1A01584, 1586, 1661
3512C HD LLK00116-00118
WF300436, 438
WF500170
3512E