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PLATE AS 2811170 - Caterpillar



2811170 PLATE AS Caterpillar parts PLATE
Rating:
11
Alternative (cross code) number:
CA2811170
281-1170
2811170
Caterpillar 2811170 PLATE AS

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Information:


PROBLEM
The main hydraulic pumps with serial number 27224624 and before do not have all improved parts in the current pump on certain 374D Excavators. Pumps with the serial number 27224624 and before can have internal failures.
AFFECTED PRODUCT
Model Identification Number
374D L PAS00767, 814-815
PARTS NEEDED
Qty
Part Number Description
1 3699676 PUMP GP-2PS-E-V
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Check that the existing (failed) pump serial number is 27224624 or before. If the serial number is NOT 27224624 or before, the existing (failed) pump is out of the scope of this Service Letter and no further rework is required.
If the existing (failed) pump serial number is 27224624 or before, perform the Rework Procedure below.
1. Replace existing (failed) pump with 369-9676 pump, following KENR6406, "Disassembly and Assembly, "Main Hydraulic Pump - Remove and Install".
Before the installation, check the serial number of 369-9676 for replacement is "27224625 or after" (These pumps have all improved parts).
2. A previous Service Letter may have not been completed on the Affected Product. This Rework Procedure is dependent upon proper completion of Service Letter PI32193 (REBE9857).
- If the hose routing around the existing (failed) pump looks like Image1, the machine has NOT applied Service Letter PI32193 (REBE9857) or failed to be included in Service Letter PI32193 (REBE9857). In this case, replacement of the hoses is necessary, refer only to the Rework steps in REBE9857 in order to complete replacement of the hoses. Contact your Caterpillar Service Representative before replacement of the hoses for further information regarding coverage for parts and labor.
- If the hose routing around the existing (failed) pump looks like Image2, the machine has applied Service Letter PI32193 (REBE9857), the hose routing is correct, continue with the following rework.
3. Calibrate the margin pressure. Refer to KENR7775, Testing and Adjusting, "Margin Pressure - Test and Adjust", for additional information.
4. Take a photo of the existing (failed) pump serial number tag on the machine and
a photo of the new pump serial number tag and please upload all the above information into SIMSi when claiming against the Service Letter. This information MUST be included in the service report that is entered into SIMSi, which allows tracking by machine serial number.
Image1
Image2
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-10000 hrs,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
10001-12000 hrs,
37-48 mo 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%
This is a 20.0-hour job
Note: This Service Letter program does not include the cost of completing rework of the hose routing around the existing (failed) pump. Contact your Caterpillar Service Representative before replacement of the hoses for further information regarding additional coverage for parts and labor.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.


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