PLATE 3607296 - Caterpillar

COMPLETION DATE
TERMINATION DATE
29Feb2012 31Aug2012
PROBLEM
The software in the engine needs to be reflashed to new software on certain 980G II Medium Wheel Loaders.
AFFECTED PRODUCT
Model Identification Number
980G II AWH00228, 233, 242, 267-270, 274, 320, 338-339, 342, 385, 404, 408, 412, 459, 465, 487, 498, 500, 519, 525, 532, 541, 564, 612, 615
AXG00225, 302-303, 307, 311-312, 314-315, 319, 328, 330, 344-345, 350, 352, 362-363, 368, 370-371, 373, 376-378, 381, 392-396, 398, 403, 407, 409, 415, 419, 430, 442, 445, 450-451, 455, 457, 460, 462, 475-476, 481-482
PARTS NEEDED
Qty
Part Number Description
1 2658922 SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Flash the Engine Control Module (ECM) with the 2658922 or newer flashfile using Caterpillar Electronic Technician.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - INSTALLING ENGINE SOFTWARE
MODELS INVOLVED - CERTAIN 980G II WHEEL LOADERS
Dear Caterpillar Product Owner:
Engine control software needs to be updated on the products listed below. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated August 15, 2002 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Please refer the dealer to their Service Letter dated 23Aug2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 23Aug2011 Service Letter