PLATE-WEAR 5020487 - Caterpillar

Introduction
The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.Problem
Primary speed sensor 279-9828 Speed Sensor Gp shorted, open circuit, or pins broken. Sensor returned have been no fault found. More details for claim stories are being requested to support investigation.Solution
Retain failed parts and check Send-It-Back (SIB) for an open Parts Return Request (PRR). During warranty claim processes include the following.
Active or logged code at time of failure. Attached Product Status Report (PSR) to claim
As found conditions (exact description cut, worn, burned etc.)
Provide images of damage.
Communicate if part was replaced or repair
If repaired, at what location did the repair occur (Sensor side or engine harness side).