PLATE 6N7401 - Caterpillar

Recommendations
Customer Complaint
Obtain as much information from the customer as possible. Investigate any written information that is available and document any information that is gathered from the customer. The following information is of particular importance:
Indicate if an event code was logged.
Indicate if a diagnostic code was logged. Also, record the codes that are logged.
Indicate the symptoms of engine operation that are present.
Indicate the engine software part number.Be as specific as possible.Cause of Failure
Comments on the cause of failure include the number of diagnostic codes that were logged. Comments also indicate if the code was an active code. Indicate the source of the problem. Also indicate the method that was used to discover the problem. Examples of the methods that were used to discover the problem could be one of the following methods:
A specific procedure in the manual was followed.
A visual inspection indicated wire abrasion on the engine harness.
An engine dynamometer test indicated that the power was below the specification at 1700 rpm. The power loss was due to the loss of the no. 4 injector. The engine dynamometer test indicated that the power was below the specification at all engine speeds above 1700 rpm.Be as specific as possible.Repair Procedure
Comments on the repair procedure include the following types of information:
The wiring harness was repaired.
The Full Load Setting (FLS) was changed per the factory instructions.Be as specific as possible.