PLATE 7N4553 - Caterpillar

COMPLETION DATE
TERMINATION DATE
March 31, 2006 September 30, 2006PROBLEM
Engine oil may leak through the nose housing onthe starter motor of certain 365C L, 365C L F, 385C, 385C FS, and 385CL Excavators, which could result in engine damage. The starter needs tobe replaced.
AFFECTED PRODUCT
Model Identification Number
365CL MCS00178-191, 193-204,206-217, 219-225, 228
365CL MCY00185-189
365C L MEM00171-172, 174-199
385CL EDA00189-216, 218-220
385C MNZ00124-126
365C L ELC00156-166
385C FS EAM00264
365C L FEN00117-119
385C KBC00201-204, 207
385C KKK00123
365C L F PAR00250
385C L SBE00168-177, 180
385C L T2E00291-296, 298-300
385C FS T2F00181-183
385C L KGB00275-276PARTS NEEDED
Dealers will need to order parts for this Program.
Quantity Part Number Description
1 4N1059 GASKET
1 2727123 MOTOR GP-ELECACTION REQUIRED
Remove the existing starter and replace it witha new 272-7123 Motor Group-Electric.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 1 0 0 0 0
This is a 1-hour job.
U.S. and Canadian Dealers Only - Eligibledealers may enter a Type 2 SIMS Report.PARTS DISPOSITION
All dealers are to make sure the outsideof the shipping container is marked PI30847.Return all Electric Motor Groups and a copy ofthe claim to:Caterpillar Inc.
Attn: Core Receiving, Dock 3
Dennis Brown - Rework
202 Cardinal Drive
Corinth, MS 38834Return the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - PRODUCT IMPROVEMENT PROGRAM FORREPLACING THE ELECTRIC STARTING MOTOR ON CERTAIN 365C L, 365C L F, 385C,385C FS, AND 385C L EXCAVATORSMODELS INVOLVED - 365C L, 365C L F, 385C, 385CFS, AND 385C L EXCAVATORSDear Caterpillar Product Owner:Engine oil may leak through the nose housingon the starter motor of the products listed below, which could result inengine damage. The starter needs to be replaced.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated September 9, 2005 when scheduling this service. You will not be chargedfor the service performed.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)Attached to September 9, 2005 Service Letter