PLATE 9T6899 - Caterpillar

Probable Causes
One of the following items may not be recorded correctly on the Cat® Electronic Technician (ET):
Passwords
Serial numbers
Total tattletale
Reason codeRecommended Actions
Table 1
Troubleshooting Test Steps Values Steps
1. Check the Factory Passwords
A. Verify that the correct passwords were entered.
B. Verify that Cat® Electronic Technician (ET) is displaying the "Enter Factory Passwords" dialog box.
Factory Passwords
Result: The factory passwords were not accepted in Cat ET.
Repair: Check every character in each password and remove the electrical power from the engine for 30 seconds and then retry.
Use Cat ET to verify that the following information has been entered correctly: Engine Serial Number, Serial Number for the Electrical Control Module, Serial Number for Cat ET, Total Tattletale, and Reason Code.
For additional information, refer to Troubleshooting, "Factory Passwords".If the procedure did not correct the issues, contact your Cat dealer Technical Communicator (TC). For further assistance, your TC can confer with the Dealer Solutions Network (DSN).