PUMP GP-HYD 10R0557 - Caterpillar

ACTION REQUIRED
Download new machine ECM software from SIS Web and use ET to reflash the machine.
Note: After flashing the machine ECM, if there is a difference of hours between the mechanical service hour meter and monitor service hour data you can adjust the data. Refer to SEPD1761, Service Magazine, "New Machine ECM Software in Now Available on Certain Excavators Equipped with Cat? Grade Control", for correcting service hour data by using ET.
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OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job for Group 1
Note: An additional 0.5 hours will be allowed for certain machines that require monitor service hour data correction.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job for Group 2
Note: An additional 0.5 hours will be allowed for certain machines that require monitor service hour data correction.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE SOFTWARE
MODELS INVOLVED - CERTAIN 312E - 349E EXCAVATORS EQUIPPED WITH CAT GRADE CONTROL
Dear Cat Product Owner:
The machine software needs to be updated on the products listed below. The existing machine software can cause excessive volume of monitor warning on the Excavator, equipped with Cat Grade Control. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 13May2014 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 13May2014 Service Letter