PUMP GP-GEAR 2115971 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31May2012 30Nov2012
PROBLEM
The software needs to be installed on certain locomotive engines. The existing engine software will not allow the use of histograms.
AFFECTED PRODUCT
Model Identification Number
3508B 5PS00347, 349, 351-358, 361-366, 393-424, 428-442, 465-469, 473-477, 480-483, 488-490, 492, 494-498, 511-518, 520-528, 534-540, 543-548, 554, 564-571, 598-602, 605-611, 620-624, 629, 633-639, 642-646, 653-662, 669-671
C8R00100-00117
PARTS NEEDED
Qty
Part Number Description
1 3673028 SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the Service Manual if/as required.
Flash the engine ECM with 367-3028 Software.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.5-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN 3500B LOCOMOTIVE ENGINES
MODELS INVOLVED - 3508B
Dear Caterpillar Product Owner:
The engine ECM software needs to be reflashed on the products listed below. The existing software does not capture histograms. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 17Nov2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 17Nov2011 Service Letter