PUMP GP-WATER 2319837 - Caterpillar

ACTION REQUIRED
Replace the high pressure fuel pump if the pump fails or trips the 1684-12 code.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-6000 hrs,
0-12 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 8.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
To ensure claim validity, please attach a product status report to the claim in SIMSi.
Include the high pressure fuel pump serial number that was replaced when submitting the claim.
PARTS DISPOSITION
NACD:
Hold all 20R-2424, 20R-2423, 20R-6600, 20R-6601, 383-2034, 383-2035, 505-1183, and 505-1184 High Pressure Fuel Pumps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Also include the high pressure fuel pump serial number. Failure to provide the requested information and/or the failed high pressure fuel pump could result in a claim being debited or rejected.
EAME, LACD, and APD:
Hold all 20R-2424, 20R-2423, 20R-6600, 20R-6601, 383-2034, 383-2035, 505-1183, and 505-1184 High Pressure Fuel Pumps for a Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Failure to provide the requested information and/or the failed high pressure fuel pump could result in a claim being debited or rejected.
Send the details that include the Service Claim Number, Dealer Code, Dealer Claim Number, and Work Order Number to beyerbn for initiating a Parts Return Request (PRR).
If a Part Return Request (PRR) is not issued to you after 60 days through the Send-It-Back Process, handle the parts in accordance with your warranty bulletin.