PUMP GP-GEAR 2445447 - Caterpillar

When to Use the ASC
All size engines except Cat Motoren (CM) products: application and installation issues, before the sale technical support
Commercial engines, attachments, and power generation products only
Before the sale support (order related questions must be routed through the orders group and the account managers)
No ship date from the factory
Application and installation issues, whether in service or not
A request for a quotation
An inquiry for technical data
An issue with the Interface between Cat controls and OEM controls
Factory OEM first production or prototype equipment
Engine rerate, for units in service by the end user, the application and installation systems are affected.Note: In order to gain access to the ASC, refer to the following web site: A login ID and a password for Corporate Web Security are required.
https://cds.cat.com/misc/eompext.nsfWhen to Use the DSN
Product health issues and service support related inquiries for all sizes of engines.
A password is not available through the Factory Password System (FPS).
Issues with diagnostic codes
Engine rerate, for units in service by the end user, the application and installation systems are not affected.
Restore the functionality of the engine or the engine package.
Product health issues: the engine leaks, the engine smokes, materials or workmanship and engine software issues.Work through your dealer TC to contact the DSN for information necessary to complete any repairs.