PUMP GP-PISTON 3417665 - Caterpillar

TERMINATION DATE
31Jan2019
PROBLEM
The existing 285-5520 Final Drive Ring Gear Retainers can wear on certain 777G Off-Highway Trucks. If the existing retainers wear they can result in damage to, but not limited to, the sun, planetary, or ring gears.
AFFECTED PRODUCT
Model Identification Number
777G TNM00302, 346, 589-592, 605-606
PARTS NEEDED
Qty
Part Number Description
2 3D3295 SEAL-O-RING
2 9X7550 SEAL-O RING
3 4642406 RETAINER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the 285-5520 Retainers with 464-2406 Retainers. Reference as needed KENR9931, "777G Off-Highway Truck Power Train Disassembly and Assembly".
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-12000 hrs,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
12001-16000 hrs,
37-48 mo 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%
16001-24000 hrs,
49-60 mo 33.0% 0.0% 0.0% 0.0% 50.0% 100.0%
This is a 8.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.