PUMP GP-PS- 5192302 - Caterpillar

The 1872014/">187-2014 Mount Isolators that hold the sun canopy on certain CB-334E and CB-335E Compactors have been identified as being out of specification. These mount isolators can be sheared at bolt location during heavy vibrating application or during transport of the machine, resulting in fall of sun canopy or in road hazard, which may result in personal injury.
AFFECTED PRODUCT
Model Identification Number
CB-334EII C3A00375, 380, 386, 413, 428, 441-442, 454, 472-473, 486, 499
CB-335EII C3C00152-00153, 156-167, 180-183
PARTS NEEDED
Qty
Part Number Description
4 1872014 MOUNT-ISOLATOR
ACTION REQUIRED
Remove the 4 existing 1872014/">187-2014 Isolator Mounts and replace them with new mounts of the same part number.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 1872014/">187-2014 MOUNT ISOLATORS ON CERTAIN CB-334E AND CB-335E COMPACTORS
MODELS INVOLVED - CB-334E and CB-335E Compactors
Dear Caterpillar Product Owner:
The 1872014/">187-2014 Mount Isolators need to be replaced on certain products listed below. The existing 1872014/">187-2014 Mount Isolators can be sheared at bolt location during heavy vibrating application or during transport of the machine, resulting in fall of sun canopy or in road hazard, which may result in personal injury. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 21Sep2007 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 21Sep2007 Service Letter