PUMP & LINES GP-SUMP 7W2947 - Caterpillar

Table 1
Troubleshooting Test Steps Values Results
1. Determine the Problem
A. If Cat ET is not communicating and the "POWER" indicator is not illuminated, cycle the power to the communications adapter.
Multiple results possible.
Both indicators on the communication adapter are not flashing.
Go to Step 2.
Cat ET indicates on both data links that the engine must be serviced.
Go to Step 2.
Cat ET displays a message that indicates the firmware in the communication adapter does not support communication on both data links.
Go to Step 3.
Cat ET displays an "Error #142 The interface hardware is not responding" message.
Go to Step 3.
Cat ET displays a message that indicates that Cat ET cannot find an exact match for the software version in the ECM.
Update Cat ET to the latest available version.
The power indicator is not illuminated.
Go to Step 5.
2. Verify That the Correct Communication Adapter Is Being Used
A. A 317-7484 Communication Adapter Gp must be used to communicate. The following communication adapters cannot be used because the communication adapters do not communicate over both data links:
- Wireless communication adapter
- 7X-1701 Communication Adapter As
B. Identify the communication adapter that is being used.
Communication adapter is correct.
OK - A correct communication adapter is being used.
However, the "Power" indicator is not illuminated.
Go to Step 5.
The "Power" indicator is illuminated.
Go to Step 4.
Not OK - An incorrect communication adapter is being used.
Repair: Obtain the correct communication adapter. See Troubleshooting, "Service Tools", if necessary.
Establish communication on both data links. Continue with this procedure if the communication adapter does not communicate on both data links.
Table 2
3. Check the Communication Adapter Firmware Version
Note: The communication adapter firmware version must be "3.0.0" or higher.
A. Disconnect Cat ET and verify that the "power" indicator on the communication adapter is illuminated.
B. Select the "Utilities" drop-down menu.
C. Select "Comm Adapter III Toolkit" from the menu.
D. When the dialog box for the tool kit appears, select the "Utilities" drop-down menu.
E. Select "Application Firmware Flash" from the menu.
F. Select the latest ".apf" file from the list.
G. Click "OK". Then, click "Begin Flash".
H. When the file is loaded, the "Flash Completed Successfully" message will appear.
I. Click "Toolkit". Verify that the "Application Firmware Version (Serial IP)" is "3.0.0" or higher.
J. Attempt to connect Cat ET.
Cat ET communicates on both data links.
OK - Cat ET communicates on both data links.
Not OK - Cat ET does not communicate using both data links.
Go to Step 4.
Table 3
4. Verify Cat ET Is Configured Correctly
Cat ET must be configured correctly to communicate on both data links. Perform the following procedure:
A. Select the "Utilities" drop-down menu.
B. Click the "Preferences" menu.
C. Select the "Communications" tab.
D. Verify that "Caterpillar Communication Adapter III (Serial IP)" is selected.
If "Caterpillar Communication Adapter III (Serial IP)" is not an option for selection, the version of Cat ET is incorrect. Ensure that version "2007B" has been installed.
If necessary, update the version of Cat ET. Then, perform this step again.
E. Verify that the port is correct.
F. Verify that the "Enable Dual Data Link Service" option is checked.
G. Click "OK".
Note: Cat ET must reconnect for