RADIATOR 5354523 - Caterpillar

AFFECTED PRODUCT
Model Identification Number
D10T JJW00228
RAB00355-00358
D11T AMA00704-00705
JEL00432
D9T REX00506-00508
TWG00772
PARTS NEEDED
Qty
Part Number Description
3 2402189 PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Use three 2402189/">240-2189 Plates and install under the rear non-metallic trim/cover group in the cab assembly. See Image 1 for on-machine locations in the right-rear corner of the cab, and Image 2 for on-machine locations in the left-rear corner of the cab.
Image1
Image2
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE MOUNTING PLATES IN THE CAB
MODELS INVOLVED - CERTAIN D9T, D10T, AND D11T TRACK-TYPE TRACTORS
Dear Cat Product Owner:
The 2402189/">240-2189 Plates need to be installed on the products listed below. Each unit in the affected population was incorrectly sent with only (1) piece of this component, but (4) pieces are required for assembling the cab and commissioning the machine. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 19Jun2017 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 19Jun2017 Service Letter