RETAINER 1353575 - Caterpillar

COMPLETION DATE
TERMINATION DATE
30Sep2013 31Mar2014
PROBLEM
New software is required to offer protection to the turbocharger on cold start. The turbocharger can suffer bearing failure on certain C7.1 Industrial Engines due to oil starvation during rapid acceleration immediately following cold start.
AFFECTED PRODUCT
Model Identification Number
C7.1 77000256-00260, 262-268, 274-276, 280-281, 286-293, 315-329, 334-349, 447, 474-493, 529-540, 549-558, 561, 567-569, 572-588, 683-692, 748-752, 779-783, 845-850, 859-872, 1058-1067, 1088-1097
PARTS NEEDED
Qty
Part Number Description
1 4319505 SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the service manual if/as necessary.
Flash engine with the new software.
The new software holds the engine at a safe speed until oil pressure is detected.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES
MODELS INVOLVED - C7.1
Dear Cat Product Owner:
New software is required to offer protection to the turbocharger on cold start. The turbocharger can suffer bearing failure on certain C7.1 Industrial Engines due to oil starvation during rapid acceleration immediately following cold start. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.
Please refer the dealer to their Service Letter dated 05Mar2013 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 05Mar2013 Service Letter