ROLLER GP-TRACK-DOUBLE FLANGE 1792348 - Caterpillar

ACTION REQUIRED
Update the software on the engine or generator set.
Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.
Note: Create a full Product Status Report (PSR) and ECM replacement files for the product before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.
Refer to the attached Rework Procedure.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-180000 hrs,
0-240 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Rework Procedure
Before going to the product:
1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the product. This will include downloading software from SIS Web.
2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.
Note: When the product serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.
A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.
Image1.1.1
In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the product serial number.
3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"
Update Procedure:
1. Before updating the software run a Product Status Report (PSR) and save the report for reference.
2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).
Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary product downtime.
3. Update the software on the product as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each product.
4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the product.
Image1.2.1
Note: If the product is equipped with a