ROLLER G 3P6062 - Caterpillar

COMPLETION DATE
TERMINATION DATE
30Sep2018 31Mar2019
PROBLEM
The engine software has been improved on certain 3512E Petroleum Engines, and SPF743 Trailer Mounted Pumpers. The existing software has been updated with various improvements.
AFFECTED PRODUCT
Model Identification Number
3512 HD SK300010, 100-111
SK500010, 100-124, 127-129
SPF743 MLX00101, 103-107
PARTS NEEDED
Qty
Part Number Description
1 5560588 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the service manual if/as necessary.
Install the engine software that is listed in the Parts Needed or latest available on SIS Web.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE
MODELS INVOLVED - CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS
Dear Cat Product Owner:
The software needs to be updated on the products listed below. The existing software has been updated with several improvements. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 08Mar2018 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 08Mar2018 Service Letter