ROLLER GP-TRACK CARRIER 9S2730 - Caterpillar

ACTION REQUIRED
****Parts Stock ****
Inspect all 288-4109 Studs in dealer parts stock and compare them to the attached picture. If they are tan in color return them to the address below, if they are silver they are ok to use.
****Affected Product****
Replace the rocker shaft studs as follows.
Install 9 studs (288-4109) and incorporate higher torque values (135 Nm) to improve the joint integrity of the Cat Brake and rocker shaft assembly.
Note: Any trucks worked under previous service letter after Dec 1 2006, need to be reworked under this procedure.
Please refer to Special Instruction REHS3802 for cleaning the Cat Brake housings.
Image1
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
****Parts Stock****
Submit one claim for all parts removed from dealer parts stock.
****Affected Product****
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 4.0-hour job
An addtional 1.5 hours will be allowed for cleaning the brake housing, if necessary.
PARTS DISPOSITION
****Parts Stock****
Please Return the parts to
Caterpillar Inc.
Attn: Jesse Quick
Engineering Parts Return
Building DD, Dock 8
Route 29 & Old Galena Rd.
Mossville, Illinois 61552
****Affected Product****
Please Return the parts to
Caterpillar Inc.
Attn: Jesse Quick
Engineering Parts Return
Building DD, Dock 8
Route 29 & Old Galena Rd.
Mossville, Illinois 61552
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ROCKER SHAFT STUDS ON CERTAIN 735, 740, AND 740 EJECTOR ARTICULATED TRUCKS
MODELS INVOLVED - Certain Tier III 735, 740, AND 740 EJECTOR ARTICULATED TRUCKS
Dear Caterpillar Product Owner:
The rocker shaft studs need to be replaced on the products listed below. The existing rocker shaft studs can fail from an incorrect heat treat process. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 12Jun2007 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 12Jun2007 Service Letter