SEAL GP-HDDF 4887658 - Caterpillar

AFFECTED PRODUCT
Model Identification Number
966K PBG00280-01040
TFS00103-00992
966K XE NGX00101-00107, 201-308
972K PEM00264-00762
Z4W00109-00574
980K GTZ00129-00625
W7K00288-01605
980K OEM NEP00101-00114
PARTS NEEDED
Qty
Part Number Description
1 2870371 CONT GP-JOYSTICK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
If diagnostic code CID 2866 FMI 014 occurs, replace the 2870371/">287-0371 Left Hand Joystick Control with the same part number.
If the existing 2870371/">287-0371 Left Hand Joystick Control experiences loss of force feedback and the control is determined to be failed, replace with the same part number. Follow troubleshooting steps in KENR6458 and KENR6451 (for 980K) or KENR6483 and KENR6474 (for 966K and 972K) to determine whether the control is failed.
If the existing 2870371/">287-0371 Left Hand Joystick Control fails to self align and the control is determined to be failed, replace with the same part number. Follow troubleshooting steps in KENR6458 and KENR6451 (for 980K) or KENR6483 and KENR6474 (for 966K and 972K) to determine whether the control is failed.
If a diagnostic code CID 2866 FMI 04 occurs, and troubleshooting steps KENR6458 and KENR6451 (for 980K) or KENR6483 and KENR6474 (for 966K and 972K) are unsuccessful in determining the cause of the diagnostic code, then replace the 2870371/">287-0371 Left Hand Joystick Control with the same part number.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-4000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
4001-6000 hrs,
25-36 mo 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.